At Glowva Store, every order is carefully checked and packed before dispatch. We accept returns/refunds only for products that are received damaged, defective, incorrect, or mismatched due to an error from our side.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you receive a damaged, defective, incorrect, or mismatched product:
- A clear and complete unboxing video is mandatory to raise a claim
- The video must show the package before opening and the product clearly after opening
- You must contact us within 24 hours of receiving your order
- Claims reported after 24 hours will not be accepted.
- Please share your order number, unboxing video and clear photos/videos of the issue.
important:
- Please do not send the product back without contacting our team and receiving confirmation first.
- If the issue is verified to be from our side, we will provide the appropriate resolution. If a return is required, the customer will need to send the product through a courier service. Glowva Store will reimburse the return courier charges for an eligible claim, subject to valid proof of the shipping charge.
- Refunds will only be provided for eligible damaged/defective/incorrect products after verification by our team.
- We do not accept returns or refunds for:
- Change of mind
- Personal preference
- Incorrect size selection
- Product not matching personal expectations
- Damage caused after receiving the product
- Breakage caused by improper handling or usage
- Fading/tarnishing caused by improper care or exposure to chemicals
- Any issue that is not related to a manufacturing defect or an error from our side
- Please carefully check the product images, description, size/details and other information provided on our website before placing your order.